99 bt's Privacy Policy — Your trust is our foundation

99 btWelcome. This Privacy Policy clearly explains what information we collect, why we collect it, and how it is handled. By using our platform, you are considered to have agreed to this policy — so it's worth reading through before creating an account.

This policy is written in plain language with Bangladesh users in mind. If you have any questions, feel free to reach out to our support team at any time.

This Privacy Policy 99 btThis policy applies to the website (https://99bt.win), mobile app, and all associated services. It takes effect the moment you access our platform, register, or use any of our services.

99 bt A platform operating under an international gaming license. We believe that respecting a player's privacy is not just a legal obligation — it is an ethical responsibility. That is why we only collect the information we truly need and protect it with the highest security standards.

• This policy applies to all registered and unregistered users residing in Bangladesh.
• If you follow a third-party link, that site will have its own separate privacy policy — it will not be covered under this policy.
• Any changes to this policy will be communicated on this page along with the updated date.

99 bt Two types of data are collected — information you provide directly (active data) and information gathered automatically from your usage patterns (passive data).

We never store your bank account password, full card number, or any sensitive financial credentials. All payment processing is handled entirely through secure third-party gateways.

99 bt Your data is used only for specific, legitimate purposes. Each purpose is detailed below:

• Account creation and management: Your basic information is used for registration, login, password recovery, and profile management.
• Identity Verification (KYC): Your identity is verified to prevent fraud and meet regulatory requirements.
• Financial transaction processing: To ensure accuracy in processing deposits, withdrawals, and bonus payments.
• Responsible Gaming Monitoring: To detect unusual betting patterns and ensure user protection.
• Customer Service: Our support team can access the necessary information to resolve your issues promptly.
• Security & Fraud Prevention: To detect suspicious activity, multiple accounts, or fraudulent transactions.
• Personalized Experience: To provide game recommendations and promotional offers tailored to your preferences.
• Legal compliance: To meet regulatory requirements and fulfil legal obligations.

99 bt Your personal data is never sold to third parties. However, limited information may be shared in specific circumstances:

• Payment Provider: bKash, Nagad, Rocket, or any other payment gateway — only the minimum information required to process and verify a transaction is shared. Each provider also operates under its own privacy policy.
• Game Provider: Minimal session data is sent to the servers of third-party game providers on our platform. No personally identifiable information is shared.
• Regulatory Authority: We are legally required to disclose information in response to a valid court order or request from a licensing authority.
• Anti-fraud services: Encrypted and anonymized data may be shared with fraud detection systems.

In each of the above cases, only the minimum necessary information is shared. All third parties working with us are bound by strict confidentiality agreements.

99 btThe website and app use cookies and similar technologies to enhance your experience and maintain platform security.

• Essential cookies: For maintaining login sessions and verifying security — the platform cannot function without these.
• Functional Cookies: To remember your language preference and game settings.
• Analytics cookies: To understand which pages are used most — all data is completely anonymous.
• Performance Cookies: To monitor site performance and detect errors.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Your data security 99 btis our top priority. We employ industry-leading security technologies:

• SSL/TLS encryption: All data exchanged between you and our servers is encrypted with 256-bit SSL.
• Data Storage Encryption: Sensitive data stored on our servers is encrypted using AES-256.
• Firewall & DDoS Protection: Multi-layer security to prevent unauthorized access and cyber attacks.
• Restricted Access: Only authorized personnel can access specific data — and every access is logged.
• Regular Security Audits: Third-party experts regularly audit the security of our systems.

Data Retention Period: Data from active accounts is retained for up to 5 years after account closure for legal and regulatory purposes, then securely deleted. Transaction records are kept in accordance with financial regulatory guidelines.

As a 99 bt user, you have several important rights regarding your personal data:

• Right to Access Your Data: To find out what information we hold about you, contact support — we will respond within 30 days.
• Right to Rectification: If any of your information is incorrect or out of date, you can update it through your profile settings or by contacting support.
• Right to Erasure: If you request account closure, we will delete all your data except what we are legally required to retain.
• Right to Restrict Processing: You can request that your data not be used for specific purposes.
• Right to Data Portability: You may request an export of your account data in a standard format.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or SMS at any time.

To exercise any of the above rights, please contact our customer support team. Once your identity is verified, we will respond as promptly as possible.

99 bt Strictly prohibits participation by anyone under the age of 18. We do not knowingly collect or process data from minors.

• Age verification is mandatory at the time of registration.
• If KYC documents submitted during verification confirm the user is under 18, the account will be closed immediately.
• If we are notified that a minor has registered an account, we will act promptly and permanently delete all associated data.

This Privacy Policy may be updated as our services evolve or applicable laws change. In such cases, we will:

• This page will be updated with the new date.
• For significant changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any updates will be taken as your acceptance of the revised policy.
• If you disagree with the policy, you may request to close your account.

We recommend revisiting this page every few months — especially following any major regulatory changes.

Our dedicated support team is always ready to handle any privacy-related questions, complaints, or requests:

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly
• Response Time: Usually within 24–48 hours

If your complaint is not resolved to your satisfaction, you have the right to lodge a complaint with the applicable international data protection authority.